Apple Confirms iPhone Duo Screen Issues: What You Need to Know
The company has acknowledged display faults in its new foldable device and is offering replacements to affected users.
Problematic screens and Apple's official response
Apple's new foldable smartphone, the iPhone Duo, has captured significant attention since its launch, though not solely for its innovative design. The company has officially confirmed it is aware of reports regarding internal display damage, specifically cracks and bright lines appearing on the screen that extend from the centre toward the right side of the device.
According to the company, this issue affects a "small number" of devices. While exact figures have not been disclosed, Apple has urged affected users to contact AppleCare support immediately, indicating that the company is prepared to replace faulty units.
What is causing the screen damage?
Some users suggest the problem is linked to the device's hinge. They claim that the hinge stiffens over time, creating excessive pressure on the screen when the device is opened. This stress causes the internal panel to fail, resulting in the defective lines reported by owners.
Repair platform iFixit, which has disassembled the new iPhone Duo, offered its own assessment. Their analysis indicates that the damage occurs at the exact point where the flexible panel meets the device's central spine. It is suspected that during assembly or under mechanical stress, the screen presses too firmly against this strip, leading to cracks.
Changes in Apple's leadership
Notably, the iPhone Duo is one of the first products to launch under the leadership of Apple's new CEO, John Ternus, who took over the role from Tim Cook. While the company acknowledges the issue, it remains unclear whether changes to the manufacturing process are planned to prevent similar incidents in the future.
What should you do if you own an iPhone Duo?
If your device shows these symptoms—such as cracks or unusual lines on the display—do not attempt to repair it yourself. Apple’s official recommendation is to visit an authorised service centre or contact AppleCare. Reports from users in Australia suggest that some Apple stores are replacing damaged units on the spot, indicating that the replacement process is intended to be fast and efficient.
Although the iPhone Duo is not officially available in Georgia, this information is important for those who purchased the smartphone abroad. While the tech giant’s acknowledgement and replacement policy are positive steps for consumer confidence, it highlights that foldable screen technology remains a significant challenge for the industry.