Apple Confirms Hardware Defect Affecting iPhone 18 Pro Max Connectivity
The company confirms that the issue requires a full device replacement
Apple has officially confirmed a technical issue affecting some iPhone 18 Pro Max users on the American carrier network, AT&T. Affected devices are unexpectedly losing cellular connection and reverting exclusively to Emergency SOS mode. The tech giant has acknowledged that this disruption cannot be resolved via a software update, as it stems from a specific hardware defect. ## Who is eligible for a device replacement The company has provided detailed instructions for users whose smartphones remain stuck in SOS mode. Apple states that owners of the identified faulty batch will be eligible for a full device replacement programme. Users who encounter this malfunction on the AT&T network should contact a service centre to have their device inspected and replaced. Although the issue specifically concerns models locked to the AT&T operator, this news is also relevant for users in Georgia who frequently purchase smartphones intended for the US market through the secondary market or online retailers.